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Autor*innen: Rittberger, Marc
Titel: Quality evaluation of electronic communication fora with evalYOUate
Aus: Proceedings of the 2000 Conference on Information Quality, Cambridge; MA: Massachusetts Inst. of Technology, 2000 , S. 137-147
URL: http://marc.rittberger.de/pubs/iq2000/iq2000_rittberger.pdf
Dokumenttyp: 4. Beiträge in Sammelwerken; Tagungsband/Konferenzbeitrag/Proceedings
Sprache: Englisch
Schlagwörter: Internet; Kommunikation; Interaktion; Benutzer; Kommunikationsmittel; Information; Software; Qualität; Evaluation; Deutschland
Abstract (english): Communication is an essential and necessary aspect of professional work in science and business. Besides the traditional face to face communication more and more face-file-face communicationis used in newsgroups, email, or communication fora. We introduce a index number systemto evaluate the benefit of communication fora. We distinguish the overall quality of communicationfora into five areas: information, interaction and communication, presentation, organizationaland social, and technique and method. With evalYOUate, an internet-based tool to support the evaluation, we studied 29 communication fora in the German speaking countries. Results show big differences between the fora and that especially the middle range is often weakin the information level. (DIPF/ Orig.)
DIPF-Abteilung: Informationszentrum Bildung